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Subaru SA is registered as an essential service provider to provide assistance to the critical services as defined by Government. If you are a doctor, medical staff, emergency response or part of the security service and need assistance with your Subaru, please contact us and we’ll be able to assist. 

For EMERGENCY REPAIRS within Johannesburg during the Lockdown, please email jeanl@subaru.co.za or call +27 (79) 867-5296.

Subaru Assist

As Subaru South Africa, we are driven each day by our vision of what mobility should be. Confidence in Motion is our global brand vision and one way we strive to offer our customers absolute confidence whilst on the road is through Subaru Assist. This world-class programme guarantees peace of mind when driving no matter where you are or what you encounter.

Subaru Assist offers you added service benefits that add serenity to an already exhilarating motoring experience. Subaru Assist is also automatically extended should you extend your Maintenance Plan. Unlike our competitors, we offer Subaru Assist as standard on all our plans. We also don’t add limitations to your level of safety either and offer you complete driving peace of mind via roadside assist, medical assist, legal assist and map assist features.

Peace of Mind with Subaru Assist

What is Subaru Assist?

Subaru Assist is an all-encompassing driving assistance programme, designed to keep you safe on the road, no matter where your adventures may take you. Subaru South Africa offers Subaru Assist as a standard feature when buying through our dealer network.

Subaru Medical Assist

Subaru strives to keep our customers and their passengers safe in the event of an emergency or accident through Medical Assist. This service offers emergency medical advice as well as emergency medical response by road or air in the event of an accident. The Medical Assist team will also transfer a patient to the most appropriate medical facility should the need arise with guaranteed hospital admission on arrival. During and after a traumatic event or accident, we know that people can struggle to deal with the emotions and consequences of the event too and that’s why Medical Assist also offers emotional support and counselling as well as companionship assistance too.

Subaru Roadside Assist

When you drive a car regularly, irritating eventualities like flat tyres and dead batteries could be a reality. Roadside Assist is designed to help you safely overcome these kinds of bumps in the road, by offering you assistance for flat tyres, flat batteries, low fuel or keys locked in the car. This service also offers free tow-in’s if necessary as well as safekeeping of vehicle should it need to be left overnight. Roadside Assist will also cover hotel accommodation and car rental should you need it too.

Subaru Legal Assist

In the event of an emergency or accident, legal aid is often required. Subaru’s Legal Assist is designed to help you navigate the often-uncertain waters of the legal implications during a traumatic event. Emergency legal advice is offered through Legal Assist, which is directly linked to all of the features available with Medical Assist too. We will put you in touch with the best legal minds for your needs, so you can rest assured that you’ll be supported by the best team.

Subaru Map Assist

When you’re adventuring or simply driving in a new, unknown area and your GPS signal is lost, fear not. Thanks to Map Assist, you’ll get a 24-hour helpline for directions or route guidance when travelling. Map Assist offers detailed map directions and signage information for major metropolitan areas such as Johannesburg’s suburbs (West and East Rand), Cape Town, Durban, Port Elizabeth, Bloemfontein and other large towns in South Africa. We offer basic route information for rural areas too.

How Can I Get Subaru Assist?

Subaru Assist comes standard with all our motoring packages, guaranteeing you confidence in motion no matter where you go. Discuss your needs with your sales consultant at a Subaru Dealer today, and make Subaru Assist a reality now.

Locate your nearest Subaru Dealership now.

In need of Subaru Assist now? Call the Emergency Assist line now on 0800 124 799 or 011 991 8079.

Medical Assist

  • Emergency medical advice
  • Emergency medical response by road or air
  • Transfer of patient to most appropriate medical facility
  • Guaranteed hospital admission
  • Emotional support and counselling
  • Companionship

Roadside Assist

  • Flat tyre, flat battery, keys locked in vehicle, fuel
  • Tow-in
  • Safekeeping of vehicle
  • Hotel accommodation
  • Car rental

Legal Assist

  • Emergency legal advice
  • Emergency medical response by road or air
  • Transfer of patient to most appropriate medical facility
  • Guaranteed hospital admission
  • Emotional support and counselling
  • Companionship

Map Assist

  • A 24-hour helpline for directions or route guidance when travelling
  • Detailed map directions and signage information for major metropolitan areas such as Johannesburg’s suburbs (West and East Rand), Cape Town, Durban, Port Elizabeth, Bloemfontein and other large towns
  • Basic route information for rural areas